Return Policy

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Return and Refund Policy

At My First Rainbow, we care about our customers and want you to feel confident with every purchase. We also understand that sometimes things don’t work out as planned, and we’re here to help with returns or exchanges when needed.

Our products are made from birch plywood, a natural material that features unique variations. Differences in grain and color, knots, patchwork, tunneling, bolt marks, end-grain cuts, and other natural characteristics are part of the material’s nature and are not considered defects.

Please review our return and refund guidelines below.

✅ Eligible for Free Exchange / Refund

1. Change of Mind / Order Mistake (within 30 days)

Request must be made within 30 days of delivery.
Product must be returned in its original state (unworn, unused, undamaged, and in original packaging).

2. Manufacturing Defects

Covers issues such as coating defects, adhesion defects, or other production flaws. A replacement or refund will be provided.

3. Damage During Delivery

If you discover any damage or scratches upon opening the package, please contact us immediately. We will arrange a replacement or refund.

4. Wrong Item Received

If you receive a product different from what you ordered, we will send the correct one at no extra cost.

⚠️ Exchange / Refund with Restocking Fee

Expired Return Period with Original Packaging: 20% of the product price will be deducted.
Missing Original Packaging (within 30 days): 15% of the product price will be deducted.
Expired Return Period & Missing Original Packaging: 25% of the product price will be deducted.

❌ Not Eligible for Exchange / Refund

After 1 year of use from delivery date.
Customer Misuse or Negligence: Damage, malfunction, stains, or loss caused by improper handling or care.

🔄 Return Process

1. Check Eligibility

Ensure your product is in its original condition (unworn/unused, no signs of damage, with packaging and all included accessories).
Confirm your reason for return (e.g. damaged, defective, wrong item, change of mind).

2. Initiate a Return

Contact our Customer Service Team at myfirstrainbow.info@gmail.com within the allowed period.
Provide your order number, photos of the item (if damaged), and reason for return.

3. Return Instructions

We will provide you with the return address and detailed instructions.

💳 Refund Process

Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Method: Approved refunds will be issued to your original payment method or as store credit.
Timeline: Refunds are typically processed within 7–14 business days after approval.
Deductions: Restocking fees or shipping costs (if applicable) will be deducted from the refund amount.

📞 Contact Us

Please reach out to us if you have any questions:

Email: myfirstrainbow.info@gmail.com
Business Hours: Mon–Fri, 9AM–5PM (Pacific Time)

Terms and Conditions

By accessing or using our website, products, and services, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Services and Transactions

We reserve the right to withdraw, suspend, or cancel services at our discretion, without prior notice.

All financial transactions made through our website must be accurate and authorized by the account holder.

Prices, availability, and product descriptions are subject to change without notice.

2. Customer Expectations and Limitations of Liability

While we strive to provide accurate and up-to-date information, we do not guarantee that our website will be free of errors, interruptions, or downtime.

We are not responsible for losses or damages resulting from:

Inaccurate or outdated product information.

Temporary website outages or delays.

Third-party service providers (e.g., payment gateways, shipping carriers).

3. Intellectual Property and Copyright

All content on our website—including text, images, graphics, logos, and product designs—is the intellectual property of My First Rainbow, unless otherwise stated.

You may not reproduce, distribute, adapt, or create derivative works from our content without prior written permission.

Content may not be used for commercial purposes without authorization. Attribution is required when sharing our content for non-commercial purposes.

4. User Behavior and Conduct

By using our services, you agree not to:

Engage in unlawful, fraudulent, or harmful activities.

Post or share content involving hate speech, harassment, bullying, discrimination, or threats.

Distribute spam, unsolicited promotions, or harmful software.

Violate the rights of others, including privacy, intellectual property, and data protection rights.

5. Account Management

We reserve the right to suspend or disable user accounts at any time if these Terms are violated.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

6. Termination of Services

We may, at our sole discretion, terminate or restrict access to our services if a user breaches these Terms, engages in unlawful activity, or poses a risk to our business, community, or security.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which My First Rainbow operates. Any disputes will be subject to the exclusive jurisdiction of the local courts.

8. Updates to Terms & Conditions

We may update or modify these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

This Privacy Policy describes how My First Rainbow collects, uses, discloses, and protects your information when you use our website and related services. By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

We may collect several types of information about you in connection with your use of our Services, including:

Personal identification information: such as your name, email address, phone number, postal address, and any other information you voluntarily provide when you register, make a purchase, or interact with our Services.
Device and usage information: including your IP address, browser type, operating system, device identifiers, and information about your usage of our website (such as pages viewed, links clicked, and time spent).
Cookies and similar technologies: used to collect information about your interactions with our site.
Payment and order information: if you make purchases, we may collect payment details and order information required to process transactions.

We collect information from and about you in several ways, including:

Directly from you: when you provide it to us through forms, registrations, orders, or customer support inquiries.
Automatically: as you navigate our site, we may use cookies, log files, and analytics tools to collect information about your device and browsing habits.
From third parties: such as payment processors, analytics providers, or marketing platforms, if you use features that connect with those services.

We process your information for various purposes, including:

To provide, operate, and maintain our Services.
To fulfill orders and process payments.
To communicate with you regarding your account, support requests, updates, and marketing (where permitted).
To improve and personalize your experience.
To comply with legal obligations and enforce our terms and policies.

We may share your information in the following circumstances:

With trusted service providers and partners who help us operate our business, such as payment processors, hosting providers, and analytics services. These third parties have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
To comply with legal obligations or in response to lawful requests by public authorities.
In connection with a business transaction, such as a merger, acquisition, or asset sale.
With your explicit consent.

We do not sell your personal information to third parties for their own marketing purposes.

We use cookies and similar tracking technologies to:

Enable essential website functionality.
Analyze site usage to improve performance.
Remember user preferences and settings.

You can manage your cookie preferences through your browser settings. Blocking some types of cookies may impact your experience of our Services.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

You may have certain rights regarding your personal data, including the right to:

Access, correct, or delete your information.
Withdraw your consent or object to certain data processing activities.
Request the restriction of processing of your information.
Request data portability, where applicable.

We may revise this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we update the policy, we will post the new version on this page and update the "Last updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new Privacy Policy.