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Questions? We’re always happy to help. If you have any questions about your order, shipping, international delivery, or our products, please don’t hesitate to reach out. Our team reviews every message with care and will get back to you within 24 hours, excluding holidays.

📧 Email: myfirstrainbow.info@gmail.com

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM (PST)
For faster assistance, please include your order number in your message.
Thank you for your patience.

Teacher-designed children’s products that support everyday family life.
Inspired by real parenting moments, our products are made to be safe, durable, and meaningful for growing children.

Frequently asked questions

We offer a 30-day refund policy. Products must be returned in their original condition, including all original packaging.

Our products are made from birch plywood, a natural material that features unique variations. Differences in grain and color, knots, patchwork, tunneling, bolt marks, end-grain cuts, and other natural characteristics are part of the material’s nature and are not considered defects.

At My First Rainbow, we care about our customers and want you to feel confident with every purchase. We also understand that sometimes things don’t work out as planned, and we’re here to help with returns or exchanges when needed.

Delivery typically takes 5-10 business days. We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

All MyFirstRainbow products are manufactured in South Korea. We carefully select our manufacturing partners to ensure our products are high quality.

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Frequently asked questions